Knowledge Base Integration: Seamless integration during live interactions with Knowledge Base. A separate Knowledge Base server improves response times and visitor service levels.

Java/HTML Visitor Page Options: Automatic or Manual Selection.

No Plug-ins or Downloads required by visitors to participate in a live interaction.

Customizable to any environment.

Open database connectivity (ODBC) to integrate with all types of database servers.

Frequently Used Email: The eRep can access a directory of frequently used messages to paste into an e-mail response. They can also modify the text before sending the response.

Presentations: The eRep may send a pre-scripted interactive "slide-show" that presents the visitor with designated web pages as well as automated instructional text.

AutoPilot: A menu of pre-scripted prompts and responses that can be sent to the visitor's browser to help diagnose a problem.

Transfer: A visitor session can be transferred from one eRep to another.

e-Tour: For first time users a quick guided tour of key points can be structure for this type of visit.

Instant Messaging: eReps can send messages to one another and share knowledge and real time information.

Visitor Browser Information: eReps will be able to see visitor browser information along with the call information. The browser information will be saved with the session and can be viewed along with transcripts.