Inbound & Outbound Teleservices
We utilize the most sophisticated Nortel and Genesys call processing system to answer and make calls for our clients. Our call routing technology can immediately scan available Service Consultants, pop screens, show current and historical account information and route specific calls to the most qualified consultant. Our Customer Interaction Centers are linked via dedicated T-1 lines for virtual performance with connections distributed across the major telecommunication carriers. This provides outstanding service levels and a secured Disaster Recovery Plan.

360° Customer Service
Complete outsourced management of both inbound and outbound customer service, working in conjunction with promotional campaigns and general e-commerce transactions. We answer inquiries in a timely, professional manner, based upon previously agreed-to content scripts, messages, message flow logic, and
free form.

Technical Support
EMS, Inc. is a recognized outsourcing leader in providing tier one and tier two technical support.  We not only strive to provide quick and easy solutions for our clients customers, but also to provide them with a level of customer service that exceeds expectations. 

Live
Real-time "live" Internet Chat allows you to maintain a personal dialogue in real time to customers via the Internet and your customers' e-mail, or, where permitted, via streaming video or voice over IP. There are specific applications where this is warranted, including point of purchase instances or in more expensive high-ticketed merchandise where there is additional selling or information required.

Direct Outbound Mailing Services
Our Direct services allow you to communicate directly, and efficiently, with your customers via e-mail in a permission-based communications environment. These services give you a timely, highly-targeted, and cost-effective way to let customers know about changes in your business-from promotions to product announcements, pricing changes to other information you would like them to receive. We manage the mailing, the message and your database for follow up communications.

Specialty Services
Evolving Technology is something we work with our clients and partners to establish, coordinate and integrate into a solution for their business. By being flexible with our implementation of solutions we are able to extend to our clients a range of cost savings and revenue enhancements.

Services include real time pushing of web pages, automated/artificial intelligence, product and promotional support, and 24x7 operations to name a few.

Our ongoing commitment is to provide our clients' customers, with the latest of services and offerings such as outbound Direct, frequent flyer mailings and custom programs to fit your needs.

We are constantly testing new services and products to stay ahead of the rapidly changing market. Working with companies who are in the "planning stage" we provide valuable and confidential pre-launch support.