Services

e-Customer Service
Complete outsourced management of both inbound and outbound e-mail-based customer service, working in conjunction with promotional campaigns and general e-commerce transactions. We answer e-mail inquiries to your Web site in a timely, professional manner, based upon previously agreed-to content, messages, message flow logic, and free form.

e-Mergency Service-Contingency Support
Our e-Mergency service provides for pre-allocated e-mail support to insure that system reliability and customer support is always managed to both you, and your customers' expectations. This service is comprised of a pre-set allocation of e-mail messages, rather than mere overflow. Overflow is spiky and impossible to manage. We set up a parallel operation that mimics your own operation, from training to knowledge and hiring requirements.

e-Live
Real-time "live" Internet Chat allows you to maintain a personal dialogue in real time to customers via the Internet and your customers' e-mail, or, where permitted, via streaming video or voice over IP. There are specific applications where this is warranted, including point of purchase instances or in more expensive high-ticketed merchandise where there is additional selling or information required.

e2e
Business-to-business e-commerce has unique challenges of its own relative to timely customer, supplier and partner interaction. Our e2e services provide e-mail support and management for business-to-business customers seeking to maintain a reliable, efficient, and timely outsourced e-mail solution.

e-Direct Outbound Mailing Services
Our e-Direct services allow you to communicate directly, and efficiently, with your customers via e-mail in a permission-based communications environment. These services give you a timely, highly-targeted, and cost-effective way to let customers know about changes in your business-from promotions to product announcements, pricing changes to other information you would like them to receive. We manage the mailing, the message and your database for follow up communications.

Specialty Services
Evolving Technology is something we work with our clients and partners to establish, coordinate and integrate into a solution for their business. By being flexible with our implementation of solutions we are able to extend to our clients a range of cost savings and revenue enhancements.

Services include real time pushing of web pages, automated/artificial intelligence, product and promotional support, and 24x7 operations to name a few.

Our ongoing commitment is to provide our clients' customers, with the latest of services and offerings such as outbound e-Direct, frequent flyer mailings and custom programs to fit your needs.

We are constantly testing new services and products to stay ahead of the rapidly changing market. Working with e-companies who are in a "stealth mode" we provide valuable and confidential pre-launch support.

Reporting Services
We provide our clients the information on their reports how the want to see it. This information is available real time, by minute, category, hour, day, week and by month. We also will customize data to fit our clients' needs.