What People are
Saying About EMS

“Working with EMS has been one of the best things our business has decided to do. The setup was seamless. They took time to understand our company’s unique needs and expectations. We put together a very detailed plan to achieve our goals. We have a customized plan. We are six months in and everything is going smoothly.”
– SVP, Leading Technology Manufacturer 

 

“They make it look easy! When we first brought our products to EMS it seemed like it might be a daunting task for anyone to undertake. They make it look easy (but we know it’s not) and we are happy to be working with them.”
– SVP, CTO Technology Firm
“Some companies try to fit your needs inside certain parameters. They took our needs and formed a well structured and customized plan just for us.”
– VP, Leading Health Plan

“I would like to recommend EMS as a high-quality, inbound and outbound call center. We offer several products, and no matter what we throw at them they do a great job educating the employees about them so they can speak intelligently on our behalf. It has been a great experience from the beginning.

One of our deciding factors in choosing an outsourced call center for our business was location. EMS is located and run out of the United States. This is very important to us. We wanted the agents to be in the USA. It’s just easier that way. Give EMS a go!

– CEO of Consumer Products Company

Click on the case studies below to see how we are helping two leading companies with our dedicated services:

 
 

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“We’ve used other call centers to take our crucial and more advanced technology based calls with less luck. There have been many outsourced call centers that could not handle our needs, but EMS has had no issues thus far. EMS has been a great fit. Our sales and customer satisfaction scores have increased in the last 3 years, which is in large part thanks to EMS.”

– Director of Support, Telecommunications

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“Whether they are handling our reservations or miscellaneous calls from our customers, each time we listen to a call they’ve handled we are pleased with the outcome. They obviously know what they are doing over there in Nebraska! Also, their flexibility and understanding is much appreciated. Thanks again.”


– Chief Revenue Officer, Hospitality Company

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“Our company has been working with EMS since 2010. We trust EMS with our customer service needs because they have made such a difference for us. And even though we have worked with the company for so long, they still change things up to make sure we are getting the best bang for our buck. They make sure things do not go stagnant. I highly recommend EMS.”

– Sr. Director of Customer Success, Consumer Products Company

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