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Press Release

EMS, Inc. Announces “e-Live” Customer Contact Product

For Immediate Release:

EMS, Inc. announced today a new product offering of “Internet-based Live Chat” or “Click to Chat”. This new product allows EMS the ability to provide enhanced

Customer Care, real time without having to pick up the phone. This “Live” function will allow

EMS the ability to deliver total customer satisfaction to its clients. For a demonstration please see their web site at www.emscrm.com

EMS, Inc. a strategic outsourced Customer Care solution provider serving the Fortune 500 and helping customers maintain and enhance their new and ongoing customer relationships via Inbound and Outbound Teleservices, e-mail and Live Chat. EMS depends on its professional staff and sophisticated systems to help manage its customers’ entire Customer Service process. EMS provides their clients with real time customer interaction information allowing them the ability to take advantage of their customers’ changing needs and purchasing behavior. The company accomplishes this by dedicating Service Consultant work groups around each of their clients. This dedication and focus on the customer creates a measurable ROI for companies.

“Our business model depends on us providing the highest quality Customer Service available to our clients. The clients we service are select companies and organizations who demand excellent

Customer Care for their customers, and share our high standards and dedication for continuous improvement,” said Mitchell Johnson President and CEO of EMS, Inc.

“The market application for outsourcing Customer Service is exploding because it offers instant availability and reliability – so key with today’s ‘Market-speed’ and acceleration,” said Johnson. “Our organization supports customers, by providing comprehensive Contact Solutions and outstanding Customer Service”.

EMS has over 50 years of combined senior management experience in Customer Care, Technology, Sales and Marketing.

About EMS, Inc.
EMS, Inc. combines a sophisticated Customer Messaging System coupled with a highly trained professional staff that builds scalable enterprise class Customer Service Teleservices and Internet Management Solutions for its clients. This combination brings world class e-mail functionality, Inbound and Outbound Teleservices and Live Chat to its Internet customers.

Contact:

800.233.8811
servicenow@emscrm.com
http://www.emscrm.com


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