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Press Release EMS, Inc. Expands Contact Center Solutions For Immediate Release: Omaha, Nebraska - EMS, Inc., (www.emscrm.com)a recognized leader in providing strategic Customer Service Solutions, announced that it has expanded its business services to increase the company's service offerings to include Inbound and Outbound Teleservices. The additional service offerings, with E-mail Management and Live Chat provide clients with full service multi-channel Customer Service Contact Center capabilities at EMS and its Contact Centers. EMS evaluated and implemented this "complete functionality" as a standard service offering to all its existing and future clients after successful rollouts of Multi-Channel Contact services for a large Telecommunication company, Insurance Organization, Internet Service Provider and an On-line Shopping Service. "Providing full 360 degree support for our clients customers moves us closer to achieving our goal of "humanizing" the customer experience," said Mitchell D. Johnson, President and CEO of EMS. With our trained and dedicated Service Consultants, every channel of communication is supported quickly and professionally with the right tools." About EMS, Inc. Contact: | |||||||
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