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How to Keep an Angry Customer

EMS CRM customer relationship management, customer service, quick tips Leave a Comment

It’s one of the most critical aspects of customer service: dealing with angry customers. While many people might cringe at the thought of handling customer complaints or addressing negative feedback from customers, the smart ones see it for what it is— an opportunity. Listen Listening to your upset customer is the most critical first step to take. Try to come …

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Types of SMS Conversations for Business

EMS CRM call center help, customer service, technical support Leave a Comment

Communication with customers is one of the most important aspects of a successful business. The easier the business makes it for the customer to communicate with them, the more likely the customer is to participate. There are many ways companies can interact with their clients, but one of the easiest ways for the customer is via SMS messaging. Here are …

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4 Ways to Show your Employees Appreciation

EMS CRM call center help, customer relationship management, customer service Leave a Comment

With any job, an employee wants to know that the work they do is appreciated. It is the duty of any good employer or company to make sure that their employees are happy and taken care of. When this is achieved, the company is able to maintain a successful, more productive work force. But, how can the company show the …

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Why is it Crucial to Follow Up in Customer Service?

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One of the most important aspects of customer service is following up. A negative experience with customer service can hinder a customer’s entire outlook on the company. In order to provide the customer with the highest level of customer service, the customer must know that the company actually cares about them and their relationship with the company. By providing the …

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6 Reasons to Outsource Customer Service

EMS CRM call center help, customer relationship management, customer service, social media communications, technical support Leave a Comment

There was once a time when business owners could not conceive of outsourcing their customer service. However, in this day and age, it is becoming fairly common for businesses to leave customer service to the professionals. Outsourcing customer service and hiring a call center can help you expand your business in many different ways. Here are six reasons your company …

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Why being a mid-size call center is just right

EMS CRM call center help, customer relationship management Leave a Comment

You’ve heard of Goldilocks and the three bears, correct? She runs through the cottage looking for the best fit. After trying many different sizes, she finally lands on a chair, porridge, and bed that is “just right” for what she’s looking for. That’s how we feel about being a mid-size call center – just right! There are many reasons why …

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National Customer Service Week

EMS CRM customer relationship management, customer service Leave a Comment

National Customer Service Week is right around the corner. Although it seems like fall is a far way off, we are already starting to prepare for the many important things to come. One that most definitely tops our list is National Customer Service Week, October 2-6. Each year we take the opportunity to show that we appreciate our customer service representatives …

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10 Motivational Tips for any Work Day

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If you’ve ever worked in customer service, you know that not all customers are exactly alike. If you have ever worked in a call center environment, you understand that customers are crucial to the success of your business. You also know that it’s not always easy when customers are calling you with a problem that they are upset about before …