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How Do You Know When a Customer is Satisfied?

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In the call center environment, getting an upset caller is not an uncommon occurrence. Here is what you can do to gage your interaction to better understand if the caller’s needs have been met. Whether you are a call center customer service representative, cashier or an in-store associate, these tips can help you be a better employee.

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About EMS

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EMS was founded in 1998 in Omaha, Nebraska by Mitchell D. Johnson providing live chat and email response services. EMS has since evolved into a full service customer contact center and has become a recognized leader in Customer Service Outsourcing. We specialize in “Humanizing Customer Service” by providing timely, personal responses to customer questions. Our full service inbound capabilities include …

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Why a Contact Center Can Help Your Business

EMS CRM call center help, customer relationship management, customer service Leave a Comment

We live in an instant-gratification world. People want answers for their questions and concerns before they even know they have them. Social media and other forms of communication have changed the way people live. It makes expectations for companies higher than ever. In order to keep up with the competition, being available 24/7 is crucial for many businesses. Let a …

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What Exactly is CRM – Customer Relationship Management?

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Customer Relationship Management (CRM) is a comprehensive data-base driven application for tracking and managing interactions with customers. What questions and issues are people calling in about most? How can I turn inquiries into sales ready leads? How can I increase ROI by utilizing current data? These are common questions people ask and EMS CRM is here to help discover the …

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Skills You Learn at a Customer Call Center Like EMS

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  It is the hope of many that no matter what you do for a living, you’ll always take away something great from it. What have you learned from your current job? Have you held on to the skills you’ve obtained from previous employers?  At EMS, we strive to have happy employees that feel appreciated and knowledgeable. No one is …

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4 Ways to Handle an Angry Caller

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It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to keep in mind. You might consider writing a few of these down. …

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10 Reasons Why We Love the Midwest

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There are many great things about Omaha and its surrounding Midwest states. We mean no disrespect to our fellow regions, but there’s just something about the heartland that makes us proud to be in our land-locked inhabitance. From the beautiful and variable sights to our four-seasoned lifestyle, we are proud to be Midwesterners through-and-through. Here are our top 10 reasons …

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Building Processes Around Our Customers’ Needs

EMS CRM call center help, customer relationship management, customer service, Customer Service Leave a Comment

An important lesson we’ve learned over the years of having a successful customer service call center is to really listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our …