Why Working at EMS is Great for Your Future
Why Working at EMS is Great for Your Future Working in customer service offers many benefits that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not learn elsewhere about work, people, and life. It’s no […]
Call Center Operations: A Crucial Function
Call Center Operations: A Crucial Function When it comes to call center operations, some people assume it is mostly about managing calls coming in and out. If you are someone who has worked with a call center like EMS or has worked for a call center like EMS, you know that it goes much deeper […]
EMS Can Help Your B2B or B2C Reach Its Goals
EMS Can Help Your B2B or B2C Reach Its Goals EMS Can Help Your B2B or B2C Reach Its Goals EMS builds each outbound program to achieve its goals in the most effective manner. Our outbound specialists have years of outbound calling experience. Our employees understand the value of the interaction. EMS utilizes predictive, preview, […]
5 Benefits of Outsourcing
5 Benefits of Outsourcing Customer Support is the best customer retention investment organizations can make. Customers expect an immediate response and if dissatisfied, will disappear. The overall customer experience ensures that your customer feels seen, heard, and valued. Why should you place your important customers in someone else’s hands? Experience is Key Contact centers have […]
When Your Business Needs a Customer Service Call Center
When Your Business Needs a Customer Service Call Center Have you been considering hiring a company to handle your customer service calls? EMS can take on the full range of responsibility as it pertains to your customer call needs. We can also help improve your customer’s overall satisfaction. EMS can add a level of professionalism […]
Customer Service Outsourcing with EMS
Customer Service Outsourcing with EMS EMS is the recognized leader in Customer Service Outsourcing. We specialize in providing timely individual interactions to consumers. Our full-service inbound (and outbound) capabilities include telephone, email, live chat, and social media. We provide turnkey solutions that build customer trust and loyalty. We are a Business Process Outsourcing contact center. […]
What is a Customer Service Representative? – Apply Today
What is a Customer Service Representative? – Apply Today Are you looking to make the right step in your career? You’ll enjoy working in this fun, challenging, and fast-paced environment. No call center experience? No problem. We help our agents succeed. Are you looking for options to work from home? Apply now. What exactly is […]
Our Blog Highlights at a Glance
Our Blog Highlights at a Glance The EMS blog is here to help with a variety of topics: work performance, information about the field, business-to-business customer service tips, and more. Here are a few of our favorite blog posts and highlights from each to give you a glimpse into our services and opportunities. Are you […]
Hiring for Patient Transportation Services
Hiring for Patient Transportation Services Travel plans can get complicated, especially for those who are traveling for health care reasons. Let EMS help your business with non-emergency medical transportation needs. Whether it’s something new your business is exploring or a resource you’ve used before, hiring a company to handle your necessary travel arrangements for the […]
Social Media is Important in Customer Service
Social Media is Important in Customer Service In today’s world, everything is fast-paced. Consumers want fast responses, fast service, fast answers, and even fast food. Companies have started using social media to their advantage when it comes to this fast pace. Post a video or photo on a social media site and it will spread […]