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EMS Technical Support Customer Satisfaction Survey

Company Name: *

Your Name:

 

Date of Call:    

Ticket Number:

Agent Name:

How would you rate the level of courtesy you received from the Technical Support Representative?

Excellent
Very Good
Good
Fair
Poor

How would you rate the Technical Support Representative's helpfulness?

Excellent
Very Good
Good
Fair
Poor

How would you rate the Technical Support Representative's level of technical knowledge?

Excellent
Very Good
Good
Fair
Poor

How long were you on hold prior to being helped by a Technical Support Representative?

0-15 Seconds
15-30 Seconds
30-60 Seconds
60-120 Seconds
120 Seconds +

How would you rate the Technical Support Representative's comprehension of your issue and the level of support you needed?

Excellent
Very Good
Good
Fair
Poor

How would you rate your overall experience with EMS's Technical Support Team?

Excellent
Very Good
Good
Fair
Poor

How many calls were required to resolve this issue?

1 Call
2 Calls
3 Calls
4+ Calls
Wasn't Resolved

What product were you requesting support on?  *

Comments:

 


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